r/techsupport • • 14h ago

Open | Hardware New External HDD is acting strangely

7 Upvotes

I recently bought a 4tb Seagate OneTouch external HDD, and as storage costs an arm and a leg these days, I wanted to fully test it for errors.

The drive showed up in windows as normal, and I was able to create a root folder, but when I opened Seatools the strange events started. First thing I noticed was that it was showing up in windows as 3.7tb, but seatools showed it as 16.1tb, then I noticed it had a strange name, something like " 4 xxxxx" where x is some random numbers I dont remember. I had never seen spaces in a drive name before so it just looked odd.

I ran the long generic test, and went to have dinner. About 30mins later I came back, and it was still on 0%, so I decided to cancel it, and run some short tests first. When I ran the short generic test, the drive just disconnected completely, and was missing in explorer, and while the safe eject icon was still in my system tray, the drive didn't show there.

I reconnected the drive, and the name of the drive had changed, to "HITACHIxxxxxxxxx" but it still showed as a 16tb drive. I tried a couple of the other tests, all of them disconnected in the same way.

I then tried GSmartControl and again, it showed as 16tb, and disconnected from all tests in the same way. I tried different cables and usb sockets, same issues.

Then I tried the chkdisk /r and it did not disconnect, and it is currently still running. After leaving it on all night, it is doing about 1% per hour, and is currently at 9%

Is it normal to take so long (it is a small portable drive, so I expected it to be slow), I have never had problems like this with a drive and just want to know are any of these issues red flags to more experienced users, or even just an explanation for any of the strange behaviour. I have 14 days to return it, so want to get some advice quickly :)

speccy results:

Hitachi HTS543232A7A384 SCSI Disk Device

Manufacturer    Hitachi

Product Family  Travelstar

Series Prefix   Standard

Model Capacity For This Specific Drive  320GB

Heads   16

Cylinders   2,054,154

Tracks  523,809,270

Sectors 32,999,984,010

SATA type   SATA-II 3.0Gb/s

Device type Fixed

ATA Standard    ATA8-ACS

Serial Number   E20342BM1XJ39J

Firmware Version Number ES2OA60W

LBA Size    48-bit LBA

Power On Count  Unknown

Power On Time   Unknown

Speed   5400 RPM

Features    S.M.A.R.T., APM, NCQ

Max. Transfer Mode  SATA II 3.0Gb/s

Used Transfer Mode  SATA II 3.0Gb/s

Interface   USB (SATA)

Capacity    15735 GB

Real size   16,896,000,000,512 bytes

RAID Type   None

    S.M.A.R.T

        Status  Unknown

    Partition 0

        Partition ID    Disk #6, Partition #0

        Size    3.64 TB

r/techsupport • • 1h ago

Open | Networking "our systems have detected unusual traffic" google message for the last few weeks on every google search.

• Upvotes

I've tried looking at past threads but they all provide the same information that does not apply to me.

I am not on VPN, I have not downloaded any new browser extensions, and I have not downloading anything shady on my computer recently.

Can anyone help me diagnose this


r/techsupport • • 8h ago

Open | Networking Internet randomly spiking to ping in the thousands since ISP swap

6 Upvotes

As the title says, my internet has been just dropping for a couple seconds at a time, I’ve watched the optic jack lights, router lights, and switch lights, but my untrained eye hasn’t noticed anything. It’ll be stable at around 20~ randomly jump to 80, not awful, stabilize, and then out of nowhere it’s like 1000+ - 9000+

So, I really have no idea what could be causing it at this point. Since swapping to gfiber the internet has just been going down for a couple seconds like once an hour. We’ve swapped hardware, I’ve flushed dns, tried different cables, Cat5 outlets, different rooms and everything.
I can deal with spikes in the hundreds, but spikes above 1000 causes bad issues.

Please help, I have no idea what to do next besides rip the walls of the home open to replace those cords and the switches in the walls.


r/techsupport • • 14h ago

Open | Software Possible rootkit on motherboard

5 Upvotes

I downloaded a sketchy file and paid a price. Two days ago all my accounts got compromised. I managed to return almost all of them. That day I have ran Windows Defender deep scan and found a few trojans that were removed immediately. Yesterday, I also bought a new sdd and installed Windowd anew. After that it seemed fine.

Fast forward this afternoon I get notifications that someone is again attempting to login into my accounts.

So is there any chance that there is a rootkit on my MB or somewhere else? I have disconnected my PC, signed out of everything everywhere through the phone and also flashed the BIOS.

Any advice on what else I could do?

I will format all my disks if needed but i would prefer that as last resort


r/techsupport • • 8h ago

Open | Software Laptop stuck on ASUS logo on boot

3 Upvotes

When I turn on my laptop the “ASUS in search of incredible” logo appears and the laptop won’t do anything past that. I have not been able to access the bios or OS. I have tried removing the ssd and nothing changed. I have also tried disconnecting the battery and running off A/C power only. I’m not sure what else to try. Any advice would be appreciated.

Specs:
Model: ASUS TUF Gaming F16
Model#:FX608L
OS: Windows 11


r/techsupport • • 18h ago

Open | Hardware PC randomly takes FOREVER to boot up

4 Upvotes

I'll make this short: Often times my pc only takes like 30 seconds to boot up, but other times it takes like 10-20 MINUTES. I am not joking. Its been almost 2 years and i still havn't found a fix. Does anyone have any ideas?

During "bootup" the "DRAM" light on my Mainboard is Yellow and the "CPU" light is red.

Components:
- MSI Mainboard
- DDR5 RAM
- Nvidia 4070 Super GPU
- AMD 7600 CPU


r/techsupport • • 20h ago

Open | Windows Any Unity or Unreal Engine games shutting my entire PC down

3 Upvotes

Hi,

I've stumbled into this problem of my PC completely shutting down when opening certain games up (e.g.: Outlast Trials, Take Care of The Dog, Dead Letter Department). Sometimes they work for quite some time, and my PC only shuts down after a while, but sometimes it nearly shuts down right after opening up a game made in those engines.

Interestingly enough, the games I've said as examples are quite diverse in graphics, yet all of them still gives my PC the same result as an issue.

I've had this computer completely wiped recently; I've completely restarted my graphics card and reinstalled it; I've done everything for it to work, but nothing helps. A couple months ago, Outlast Trials still worked perfectly fine with low graphics, but now, literally today after updating the game, it just shuts my PC down.

My CPU is an AMD Ryzen 3 2200G with Radeon Vega Graphics
16GB of memory
And my GPU is a Radeon RX 560 Series

Yes, I'm aware that my computer is quite old. But nevertheless, the random shut downs are extremely weird. Even the smallest, most simple games can crash it. Genuinely, what is going on? Is it something with the power?? I do hope that it's not something hardware.


r/techsupport • • 3h ago

Open | Phone Why can't I free more spaceon my phone?

2 Upvotes

So im almost out of space in my phone, theres less then 3 GB free, I tried freeing space, I deleted some apps and deleted 10 GB of videos and yet somehow? My phone continues saying I have less then 3 GB left still? And I look at the statistics and its almost like they come up with more GBs of space being used the more i open more space?


r/techsupport • • 5h ago

Solved Two different PC's having issues disconnecting from wifi/ethernet, other devices fine

2 Upvotes

Hello, I have two desktops which are having separate issues with the wifi/ethernet.

I recently got spectrum, and am using their modem/router, and an ethernet cable.

I have no issues with the wifi/internet on my apple devices.

Desktop 1(K's): Has 1 bar wifi signal right next to the router, and a stronger but still slow ethernet cable connection with a 3 mbps internet speed

Desktop 2(T's): Has a strong wifi signal, and strong ethernet but keeps disconnecting from the wifi every 5 minutes, and reconnecting.

Solutions I've tried:

-Turning off power saver mode on wifi/ethernet devices

-Updating windows

-Updating wifi mobo drivers

-Removing all previous internet connections

-Restarting PC/Modem/Router

-ISP has done a reset/restart

Desktop 1 (K's) MOBO is B660 DS3H AC

Desktop 2 (T's) MOBO is Z890M Aorus elite wifi7

Ethernet cable is a cat6 both are on a Public Network, and I use the same one for both pc's

Does anyone have any advice on what to do next?

been having different wifi issues for 3 weeks, and about to lose my mind rn

EDIT: BIG THANKS to Serious-Duck-9992 for the solution


r/techsupport • • 6h ago

Open | Software I cannot can’t turn off safe-search on google for some reason

2 Upvotes

So for so,e reason i genuinely cannot turn off Safesearch on my google account. I go to my settings, and have chosen the ‘Off’ option in the safe search tab. However, then once again if I search something that has something ‘explicit’ in it, it doesn’t show the results and says ‘SafeSearch is locked to filter by safety settings applied to this browser.’ When I click the ‘learn more’ option it says ‘You don't have permission to change your SafeSearch setting. It's locked by safety settings applied to this browser.’. But when I go to my account it still says I have it Off. I am genuinely confuddled. I use Safari, and I’ve never had this issue until I updated my device recently.


r/techsupport • • 7h ago

Open | Windows Recent Build Not Performing Like It Should..

2 Upvotes

Well, just as the title says, I built my PC right before the launch of the 50 series cards at the end of 2024. I originally had a 6750xt, which the second the new 5070 hit store shelves at MC near me, i got that, and in March of this year I managed to get a 5080 and used the 5070 in my oldest sons build.

Each time I upgraded parts, I did a fresh install of windows and drivers. Complete wipe of everything, and started fresh. I play a couple of different games, which I do use mods with. But recently, performace has be lacking.

For example, my #1 played game is American Truck Sim, which originally came out in 2016, and its not a very demanding game, with my 6750xt, I averaged 100fps without mods, about 80fps with mods. The 5070 averaged 120+ with mods, and finally the 5080 blazed past that with 150fps+ with mods and graphics add-ons. Over the last few weeks, my fps has dropped down to 30fps, if i'm lucky, with stuttering and random crashes. I have made sure to keep my drivers up to date, but I am unsure of what to do next. Other games have taken massive hits as well, Resident Evil :Requiem is unplayable on any setting above low...

Should I do a fresh install of windows, and do a clean start to see if there is something wrong after close to 1.5 years of use? Or are there other options to try first?

Thank you all!


r/techsupport • • 7h ago

Open | Hardware HP OmniBook Camera Randomly Blurry

2 Upvotes

Hello, I rarely come to reddit for help but it seems like everything these days has terrible customer support or makes me speak to a bot. Recently, like a couple days ago, my HP Omnibook X Flip laptop’s camera became blurry as if it was forever out of focus and I can’t seem to fix it. I tried obviously to clean the camera but it didn’t work. After trying to do some research I updated my laptop, updated bios, updated the camera drivers, and then uninstalled/reinstalled the camera drivers too. But after all of that the camera is still blurry. I don't know if it’s a physical issue with the camera since it looks fine from the outside but the camera is built into the screen with the privacy shutter so it’s not like I can really do anything. During my research I saw a couple people with similar issues and on all of their posts there was no proper solution or at least a confirmed one so I don’t know if it’s a bad batch of laptops but my camera has been working fine since I’ve gotten it (I’ve had it for a little over a year I think). I was also thinking of hard resetting my laptop but I have no clue if that would do anything.

Please if anyone can help me it would be appreciated because I really do not want to take this to a repair shop and spend too much money to get it fixed since I’m a college student and I need this computer basically everyday.


r/techsupport • • 7h ago

Open | Hardware Issues Restarting With XMP on

2 Upvotes

My issue is, when I restart my computer from either windows or linux, it hangs and the dram led turns on, on my motherboard. From this state I either have to hold the power button to get it to shut down, or sometimes I have to fully switch off the psu to get it to turn off before I boot it back up. If I just shut down the pc, it shuts down and will boot back up fine. This issue only occurs when using the restart function. The issue revolves itself when I turn off a-xmp in my bios. This issue started randomly a few months ago. My system is completely stable except for this. I'm on the latest bios version and have tried most of the common fixes (adjusting voltages, messing with the memory training settings, ect.), but the only thing I've tried that fixes the issue is turning off a-xmp.

Please help, I'm so tired of this. I don't want to turn off xmp because I have a non-x3d ryzen cpu, so it benefits considerably from the better speeds.

My build is:

CPU: Ryzen 7700x

Mobo: MSI pro X670-p wifi

Ram: 2x16gb corsair vengeance ddr5 rated for 5600MT/s in the xmp profile.

GPU: RX 7900XTX

Storage: mix of NVMEs and HDDs

Running with PBO curve optimizer at -30 and the ram brought up to 6400 MT/s at 1.35 volts (up from 1.25). Note, the issue still happens with both PBO off, and the ram running at the stock 5600 MT/s (tested for an extended period). The issue only stops when a-xmp is off in the BIOS and thus the ram runs at 4800 MT/s. Again, the system is completely stable with PBO on and the ram at 6400MT/s aside from the issue restarting.

Let me know if more info would be helpful.


r/techsupport • • 8h ago

Open | Audio PC won't read usb or audio jack headphones, but game controller and mouse work

2 Upvotes

I'm awful with computers so I really need some help with this. Basically, on my front panel I accidently disconnected my audio jack head phones, and when I plugged it back in it wasn't able to read it and no sound comes out. I tried different audio jack earbuds and usb earbuds but those didn't work. It's weird that this stopped working after it was unplugged since it was fine before.

No notification pops up about a device connecting when I plug it in. My game controller and mouse still work even after unplugging and plugging them back into the front panel. My speakers also work on the back panel. When I open my device manager it says my headphones are plugged in under sound, video and game controllers, but when I go to my sound settings or volume mixer I do not see it as an option. However, I do see that they are plugged in under blue tooth and other devices. Removing it as a Bluetooth device didn't work too. No clue what to do...


r/techsupport • • 10h ago

Open | Hardware Projector only displays initial image

2 Upvotes

I paid $2 for a projector at a yard sale. It is a Merchsource brand Projector entertainment II Model 1003375. I hooked up my famicom and the projector will not display anything but a still image of the first thing it sees. Like it’s always stuck on the title screen. I know the game is continuing because when I press start the music changes and the game keeps going, but the image is still stuck on the title screen.

Any ideas? Thanks!


r/techsupport • • 11h ago

Open | Software Colors invert and sometimes go black before slowly(as in the computer is slow) going back to “normal”

2 Upvotes

AMD 9700x

AMD 9070XT

Asrock B850 Riptide Motherboard

64 GB ram

1000w psu

2 tb nvme

I tried reinstalling drivers already, but the issue continues to exist. Does anyone know how to fix this?


r/techsupport • • 13h ago

Open | Malware cursor started moving on its own (with and without mouse usb plugged in!) - possible virus/malware?

2 Upvotes

(context: i am sort of tech illiterate but a cautious individual. ive always been wary of viruses and stuff so i genuinely have no clue how this happened to me. i avoid clicking shady links, i dont download random stuff, and im just really cautious when it comes to stuff online. maybe i DID mess up one time and thats what led to this happening but i dont really know. please keep this in mind and dont harass me in the comments im already sorta going through it 🥀)

i was watching youtube (making ZERO contact with my trackpad or my mouse) when suddenly my cursor started going crazy?? it started moving around randomly on the screen. i panicked and unplugged my mouse usb to see if there was an issue with that, but my cursor was still moving around. its movements were random but they werent super erratic and jittery and buggy in a way that would make you think of it as just dust in your trackpad or something. it was clicking random stuff, zooming in, switching tabs, opening other windows i had, etc etc. idk if it did this on its own because at this point i was fighting for control using my trackpad so maybe it was our combined effort doing this. but regardless it was super suspicious!

eventually i won the control for my cursor because while it was actively fighting against my cursor i somehow managed to click the "shut down" option on my pc. by this point i was panicking super hard so i just stared at my screen kinda dumfounded before looking for tech advice on my phone. after 30 minutes i got the guts to turn on my pc again. i signed into my account, and then immediately went over to turn my wifi off. also when i booted up my computer again my cursor was perfectly fine... maybe the guy(?) controlling it calmed down or something during the 30 minutes i had my computer off. after turning off my wifi, i did a windows defender offline scan.

for some reason before the offline scan it asked me for my bitlocker key???? ive done numerous offline scans before (the last one being a month back) and this has NEVER happened to me. i searched up why i suddenly got this screen and google told me its because of a change in my hardware/pc (!!!!!) which immediately made me panic more. i put in my bitlocker key and then the offline scan happened.

maybe like 10 minutes later my computer turned on again and it said it didnt find anything weird, but it said that my memory integrity was off and that my device might be vulnerable. i dont remember having ANY device vulnerabilities the last time i did a virus scan? i did another really thorough 1 hour scan and it said my device was fine as well except for this one thing. i checked why i couldnt turn memory integrity on (because that was what showed up when i clicked on it) and i had a malfunctioning driver called ftdibus.sys. apparently it was made in 2014 but i downloaded it a year back. its called oem146.inf. i dont know what any of that means.

i was still super suspicious so i tried to do another offline scan and when it asked for my bitlocker key again, i tried to open the key website on my phone but now microsoft says that it cant sign me in right now???? i thought that was weird because it was working fine just minutes ago so i exited the screen and pulled up the website again. it reloaded like 7 times attempting to sign me in only for the "try again. we cant sign you in right now." screen to show up again. i was actually losing my mind after seeing this i went and added 2fa to my microsoft account. my computer still has the screen where i need to type in my bitlocker key literally at this moment but i cant access my key because microsoft keeps saying it cant sign me in.

prior to this starting like a few months back ive been getting multiple black exe(?) windows popping up in quick succession on my screen, before disappearing as quickly as they first appeared. this happens sometimes when i turn on my pc, or unpredictably when im using it. i thought this was a weird thing thats been happening since switching over to windows 11 but it happens EVERY time i use my computer so maybe thats not quite right. ive noticed my computer sound like its on deaths door too like out of nowhere the fans start going crazy but maybe thats a sign i need to clean it. anyway what im saying is that theres been signs pointing to malware for a while but i brushed them off because of just how absurd the possibility was. up until this incident.

as of now my computers waiting for me to put my bitlocker key, and its still not connected to the internet. what should i do? i dont think it was a bug with my mouse/cursor stuff because HOW could it independently move around AND click/open random stuff. im open to any other theories! just praying its not malware.

i dont want to like purge my computer because the last time i checked, my onedrive was hella full along with my primary gmail. i wasnt getting any emails on the gmail account i had everything saved to (also the gmail i used to set up this computer). i havent been getting emails for months and i have probably hundreds of files not backed up to my onedrive. also i save like all my files to a folder on my desktop so idk if the stuff i have stored ONLY on my desktop is vulnerable. it probably is. i dont want to factory reset my pc and lose all of this...

---

idk if its unrelated but because my computers busted i tried to do homework on my phone but i couldnt open a specific document (which i could open in the past!!!) it displayed this message:

"Something went wrong, and we are restoring the contents of your document from Drive. Some offline edits may have been lost."

and when i tried again it showed this message:

"Check your Internet connection, and make sure you have permission to open the document, then try again."

maybe im just being paranoid because of what happened. id appreciate if anyone could answer this ultra specific question too though.

---

any advice, any answers to ANYTHING ive said would help tremendously. as of now i cant do my homework or study for my test which is in like 5 hours. its 4 in the morning and i havent studied or finished anything yet.

also my computers a dell g3 3500 i believe. im already a really paranoid person so you can probably see how this is affecting me. also i dont really trust myself with tech stuff so i might just go to like an IT support place somewhere near me.


r/techsupport • • 13h ago

Open | Phone iTunes shows movies on my iPhone but these are just file names. How do I delete them?

2 Upvotes

The files don’t exist on the phone. On iTunes, the only option is to see video info. There is no delete option. I have tried uninstalling and reinstalling iTunes.


r/techsupport • • 13h ago

Open | Networking Multiple hacking attempts

2 Upvotes

Hello, I'm not sure where to post this, but since october 1st i've gotten mails about failed/suspicious log in attempts in : instagram, paypal, playstation, vinted, my old school google account, a french gvt app, and my reddit account was locked (maybe from suspicious login attempts idk they don't say). It's never from the same place/country (when it says).

It's really stressing me out... I'm guessing my email account got leaked ? But why me ? Is there anything I can do ? :(


r/techsupport • • 13h ago

Open | Hardware PC Sometimes Boots Sometimes Doesn't. It has its own will!

2 Upvotes

I was running my pc with 2 RAMs of different sizes (16 and 8gb) when it crashed twice after almost a year running without any problems. I removed the 8gb RAM but since then the pc sometimes boots and sometimes it doesn't (With the CPU debug light on) at random. It got to a point where when I'm finally able to make it boot I don't want to turn it off or put it into sleep mode in fear of offending the soul that possessed it and it refuse to boot again.

What I already tried:

- Changing the RAM to different slots

- Changing to the 8gb RAM

- Removing the CMOS battery

- Replugging every cable on the pc

- Asking it gently

- Begging fervently

- Giving it a few smacks (Who knows? Maybe this is what it's into... I'm not judging)

SPECS:

AMD Ryzen 7 5700X3D

MSI B550M Pro-VDH WiFi

RTX 3060 12Gb

1x16gb Kingston HyperX 2400 C15

EVGA 600B 80plus bronze 600w

[Boot] 240gb Kingston A400

2x 120gb Corsair Force LE

Nvme Pci-e Gen 4.0 500gb Kingston

WD Blue SN550 1TB

I appreciate any help


r/techsupport • • 14h ago

Open | Hardware is it possible to overclock a 5080?

2 Upvotes

Just a question really my first ever pc build is it safe to overclock your gpu or anyone overclocked a 5080? my specs are:

AMD Ryzen 7 9850X3D 4.7 GHz 8-Core Processor

Zotac GAMING AMP Extreme INFINITY GeForce RTX 5080 16 GB Video Card

Corsair Vengeance RGB 32 GB (2 x 16 GB) DDR5-6000 CL36 Memory

Crucial T710 2 TB M.2-2280 PCIe 5.0 X4 NVME Solid State Drive

MSI MAG X870 TOMAHAWK WIFI ATX AM5 Motherboard

MSI MAG A850GL PCIE5 850 W 80+ Gold Certified


r/techsupport • • 14h ago

Open | Phone Spectrum security shield flagged website on IPhone while iPhone wasn’t being used

2 Upvotes

Sorry to post this here, account is new so I lack the karma to post in the spectrum support subreddit.
One of my parents iPhones was flagged around 1:45 in the morning yesterday, they were both asleep.
Ran it through VirusTotal, definitely a malicious website. I know Spectrum’s security shield is just doing its job but I’m curious why and how it would’ve flagged a website while the phone wasn’t in use.
Same thing had been happening on my android that I’ve mostly stopped using since I got a new phone, but it was with other less suspicious websites, more like backends and stuff. I’ll provide other website names soon.
The website was 34 game shop . vn (spaced out for rule 14) which is a Vietnamese game store website.
Found no records of this on their search histories.
Any advice or further questions are greatly appreciated, I’ll be happy to answer questions to give a better understanding.


r/techsupport • • 15h ago

Open | Software Massive colour shift while I'm streaming

2 Upvotes

whenever I'm streaming any videos from my browser there's this colour shift issue, my oled stops behaving like an oled unless there is an overlay on my screen, the colours become duller and it's very visible with black back background which becomes gray. This doesn't happen when I'm playing local movies on vlc tho


r/techsupport • • 39m ago

Open | Software Nvidia desktop recordings create a smaller box on the top-left with the content - ingame, the resolution is ok...

• Upvotes

Does anyone have experience with that? I have that problem for a couple months now. It was still ok in june and i don't know what to do now. If i change the resolution to 1080p specifically, the box is just smaller.


r/techsupport • • 54m ago

Open | Audio Issues with my 3Dio Microphone and PreSonus audio interface

• Upvotes

Hello!
It's been a few days since I started having issues with using my 3Dio microphone connected to my PreSonus audio interface.
I usually connected the PreSonus normally, and conect the 3dio on it. I am facing a issue where, even though my PC recognizes the PreSonus connected, OBS records the audio of the 3dio cutting, meanwhile other programs like Reaper don't recognize the 3dio at all, and even though the audio input is set to the Presonus, it instead captures my normal microphone audio (in which isn't even connected to the PreSonus, but is connected directly to my PC).

I already tried unpluging and pluging few times, tried checking for drivers, restarted my PC, but the same thing keeps happening. I wondered if it was a physical issue, but the PreSonus lightens up just fine, just the 3dio audio gets cut while recording, or doesn't get recognized at all. It's between those two issues.

Anyone has any idea of what could possibly be the issue, and how to solve it? It was working just fine few weeks ago, and this issue just started when I tried plugging the PreSonus into a different USB port, I guess.