r/techsupport • • Jul 26 '21

Recommended wiki articles (including malware removal)

893 Upvotes

r/techsupport • • 51m ago

Open | Networking "our systems have detected unusual traffic" google message for the last few weeks on every google search.

• Upvotes

I've tried looking at past threads but they all provide the same information that does not apply to me.

I am not on VPN, I have not downloaded any new browser extensions, and I have not downloading anything shady on my computer recently.

Can anyone help me diagnose this


r/techsupport • • 7h ago

Open | Networking Internet randomly spiking to ping in the thousands since ISP swap

6 Upvotes

As the title says, my internet has been just dropping for a couple seconds at a time, I’ve watched the optic jack lights, router lights, and switch lights, but my untrained eye hasn’t noticed anything. It’ll be stable at around 20~ randomly jump to 80, not awful, stabilize, and then out of nowhere it’s like 1000+ - 9000+

So, I really have no idea what could be causing it at this point. Since swapping to gfiber the internet has just been going down for a couple seconds like once an hour. We’ve swapped hardware, I’ve flushed dns, tried different cables, Cat5 outlets, different rooms and everything.
I can deal with spikes in the hundreds, but spikes above 1000 causes bad issues.

Please help, I have no idea what to do next besides rip the walls of the home open to replace those cords and the switches in the walls.


r/techsupport • • 2h ago

Open | Phone Why can't I free more spaceon my phone?

2 Upvotes

So im almost out of space in my phone, theres less then 3 GB free, I tried freeing space, I deleted some apps and deleted 10 GB of videos and yet somehow? My phone continues saying I have less then 3 GB left still? And I look at the statistics and its almost like they come up with more GBs of space being used the more i open more space?


r/techsupport • • 9m ago

Open | Audio Issues with my 3Dio Microphone and PreSonus audio interface

• Upvotes

Hello!
It's been a few days since I started having issues with using my 3Dio microphone connected to my PreSonus audio interface.
I usually connected the PreSonus normally, and conect the 3dio on it. I am facing a issue where, even though my PC recognizes the PreSonus connected, OBS records the audio of the 3dio cutting, meanwhile other programs like Reaper don't recognize the 3dio at all, and even though the audio input is set to the Presonus, it instead captures my normal microphone audio (in which isn't even connected to the PreSonus, but is connected directly to my PC).

I already tried unpluging and pluging few times, tried checking for drivers, restarted my PC, but the same thing keeps happening. I wondered if it was a physical issue, but the PreSonus lightens up just fine, just the 3dio audio gets cut while recording, or doesn't get recognized at all. It's between those two issues.

Anyone has any idea of what could possibly be the issue, and how to solve it? It was working just fine few weeks ago, and this issue just started when I tried plugging the PreSonus into a different USB port, I guess.


r/techsupport • • 20m ago

Open | Windows Nvidia is taking a lot of space

• Upvotes

for the longest time my main hard drive has been low on space and i didnt know why. i downloaded WinDirStat to see whats taking up so much and i noticed that nvidia is taking up 18GB of storage on a folder named DXcache, i know next to nothing about tech so could anyone tell me if this is normal, and if not whats safe to delete?


r/techsupport • • 33m ago

Open | Windows explorer.exe not in task manager and i think its causing a few other issues too

• Upvotes

a few days ago my print screen key wasnt working so i looked it up and one of the solutions said to restart explorer.exe in task manager. when i searched for it 3 different instances of task manager showed up so i restarted all of them. another issue started around this time where anytime i click to open a photo it says it cant find anything in the specified path but i was able to open those exact same files by just opening the photos app and navigating manually to where they were saved, and also something else at the same time is that some games will crash on starting up with a "this program is not responding" (idk if this matters but it started at the same time).

this morning when i woke up i ran into the same issue so i go to check my task manager and search for explorer there is no instance of it at all. all the other processes also have had their icons removed and replaced with a grey box. a lot of solutions ive looked up just say to resart exlporer or run it as a new task in the manager but i cant restart what isnt there and when i open the file explorer it still doesnt show up in task manager. i can still open the actual file explorer and my taskbar is fine.

ive tried a full restart with holding shift as i restart with no success, ive run sfc /scannow and DISM.exe /Online /Cleanup-image /Restorehealth in an admin cmd, im currently looking at reinstalling windows to just get a clean start over unless anyone has any suggestions before i do that

specs are

Operating System

Windows 11 Home 64-bit

CPU

Intel Core i5 12600

Alder Lake 10nm Technology

RAM

32.0GB Dual-Channel DDR4 @ 1330MHz (19-19-19-43)

Motherboard

Gigabyte Technology Co., Ltd. B660M AORUS PRO AX DDR4 (U3E1)

Graphics

27B2 (1920x1080@60Hz)

KG272 M3 (1920x1080@180Hz)

Intel UHD Graphics 770 (Gigabyte)

4095MB NVIDIA GeForce RTX 3060 (Gigabyte)   

SLI Disabled

Storage

931GB Samsung SSD 870 EVO 1TB (SATA (SSD))  

1863GB TOSHIBA EXTERNAL_USB USB Device (USB (SATA) )   

r/techsupport • • 58m ago

Open | Software My camera is showing green for some reason

• Upvotes

I though I broke it by puring liquid but no, i turned off the graphic acceleration on google and it worked...only for google meet, other apps that uses camera cant show anything, nor zoom, nor camera app nor microsoft teams, dunno what to do and I have an important meeting tomorrow, anybody got any idea?


r/techsupport • • 4h ago

Solved Two different PC's having issues disconnecting from wifi/ethernet, other devices fine

2 Upvotes

Hello, I have two desktops which are having separate issues with the wifi/ethernet.

I recently got spectrum, and am using their modem/router, and an ethernet cable.

I have no issues with the wifi/internet on my apple devices.

Desktop 1(K's): Has 1 bar wifi signal right next to the router, and a stronger but still slow ethernet cable connection with a 3 mbps internet speed

Desktop 2(T's): Has a strong wifi signal, and strong ethernet but keeps disconnecting from the wifi every 5 minutes, and reconnecting.

Solutions I've tried:

-Turning off power saver mode on wifi/ethernet devices

-Updating windows

-Updating wifi mobo drivers

-Removing all previous internet connections

-Restarting PC/Modem/Router

-ISP has done a reset/restart

Desktop 1 (K's) MOBO is B660 DS3H AC

Desktop 2 (T's) MOBO is Z890M Aorus elite wifi7

Ethernet cable is a cat6 both are on a Public Network, and I use the same one for both pc's

Does anyone have any advice on what to do next?

been having different wifi issues for 3 weeks, and about to lose my mind rn

EDIT: BIG THANKS to Serious-Duck-9992 for the solution


r/techsupport • • 1h ago

Open | Windows Blank screen on bootup but my cursor still shows up on screen

• Upvotes

I’ve tried everything I’ve seen online. No key short cuts work when I’m on the blank screen, I can’t open task manager or anything, I’ve tried every single recovery menu option, tried launching in safe mode, tried going into bios and changing secure boot, tried unplugging everything and leaving it for a while, and nothing at all is working. Anyone have any ideas at all that I haven’t seen online?


r/techsupport • • 1h ago

Open | Hardware Weird keyboard problem

• Upvotes

My keyboard (Keychron C3 pro) sometimes doesn't work. Only the multimedia buttons work. Then if I uninstall the keyboard HUD drivers from the device manager setting and restart the PC, it works again. It usually happens if I disconnect the keyboard. Upon reconnecting it doesn't work and I need to do the whole uninstall and restart again. I have changed to other keyboards, including bluetooth ones but still same problem. Any solutions?


r/techsupport • • 5h ago

Open | Software I cannot can’t turn off safe-search on google for some reason

2 Upvotes

So for so,e reason i genuinely cannot turn off Safesearch on my google account. I go to my settings, and have chosen the ‘Off’ option in the safe search tab. However, then once again if I search something that has something ‘explicit’ in it, it doesn’t show the results and says ‘SafeSearch is locked to filter by safety settings applied to this browser.’ When I click the ‘learn more’ option it says ‘You don't have permission to change your SafeSearch setting. It's locked by safety settings applied to this browser.’. But when I go to my account it still says I have it Off. I am genuinely confuddled. I use Safari, and I’ve never had this issue until I updated my device recently.


r/techsupport • • 8h ago

Open | Software Laptop stuck on ASUS logo on boot

3 Upvotes

When I turn on my laptop the “ASUS in search of incredible” logo appears and the laptop won’t do anything past that. I have not been able to access the bios or OS. I have tried removing the ssd and nothing changed. I have also tried disconnecting the battery and running off A/C power only. I’m not sure what else to try. Any advice would be appreciated.

Specs:
Model: ASUS TUF Gaming F16
Model#:FX608L
OS: Windows 11


r/techsupport • • 6h ago

Open | Windows Recent Build Not Performing Like It Should..

2 Upvotes

Well, just as the title says, I built my PC right before the launch of the 50 series cards at the end of 2024. I originally had a 6750xt, which the second the new 5070 hit store shelves at MC near me, i got that, and in March of this year I managed to get a 5080 and used the 5070 in my oldest sons build.

Each time I upgraded parts, I did a fresh install of windows and drivers. Complete wipe of everything, and started fresh. I play a couple of different games, which I do use mods with. But recently, performace has be lacking.

For example, my #1 played game is American Truck Sim, which originally came out in 2016, and its not a very demanding game, with my 6750xt, I averaged 100fps without mods, about 80fps with mods. The 5070 averaged 120+ with mods, and finally the 5080 blazed past that with 150fps+ with mods and graphics add-ons. Over the last few weeks, my fps has dropped down to 30fps, if i'm lucky, with stuttering and random crashes. I have made sure to keep my drivers up to date, but I am unsure of what to do next. Other games have taken massive hits as well, Resident Evil :Requiem is unplayable on any setting above low...

Should I do a fresh install of windows, and do a clean start to see if there is something wrong after close to 1.5 years of use? Or are there other options to try first?

Thank you all!


r/techsupport • • 13h ago

Open | Hardware New External HDD is acting strangely

6 Upvotes

I recently bought a 4tb Seagate OneTouch external HDD, and as storage costs an arm and a leg these days, I wanted to fully test it for errors.

The drive showed up in windows as normal, and I was able to create a root folder, but when I opened Seatools the strange events started. First thing I noticed was that it was showing up in windows as 3.7tb, but seatools showed it as 16.1tb, then I noticed it had a strange name, something like " 4 xxxxx" where x is some random numbers I dont remember. I had never seen spaces in a drive name before so it just looked odd.

I ran the long generic test, and went to have dinner. About 30mins later I came back, and it was still on 0%, so I decided to cancel it, and run some short tests first. When I ran the short generic test, the drive just disconnected completely, and was missing in explorer, and while the safe eject icon was still in my system tray, the drive didn't show there.

I reconnected the drive, and the name of the drive had changed, to "HITACHIxxxxxxxxx" but it still showed as a 16tb drive. I tried a couple of the other tests, all of them disconnected in the same way.

I then tried GSmartControl and again, it showed as 16tb, and disconnected from all tests in the same way. I tried different cables and usb sockets, same issues.

Then I tried the chkdisk /r and it did not disconnect, and it is currently still running. After leaving it on all night, it is doing about 1% per hour, and is currently at 9%

Is it normal to take so long (it is a small portable drive, so I expected it to be slow), I have never had problems like this with a drive and just want to know are any of these issues red flags to more experienced users, or even just an explanation for any of the strange behaviour. I have 14 days to return it, so want to get some advice quickly :)

speccy results:

Hitachi HTS543232A7A384 SCSI Disk Device

Manufacturer    Hitachi

Product Family  Travelstar

Series Prefix   Standard

Model Capacity For This Specific Drive  320GB

Heads   16

Cylinders   2,054,154

Tracks  523,809,270

Sectors 32,999,984,010

SATA type   SATA-II 3.0Gb/s

Device type Fixed

ATA Standard    ATA8-ACS

Serial Number   E20342BM1XJ39J

Firmware Version Number ES2OA60W

LBA Size    48-bit LBA

Power On Count  Unknown

Power On Time   Unknown

Speed   5400 RPM

Features    S.M.A.R.T., APM, NCQ

Max. Transfer Mode  SATA II 3.0Gb/s

Used Transfer Mode  SATA II 3.0Gb/s

Interface   USB (SATA)

Capacity    15735 GB

Real size   16,896,000,000,512 bytes

RAID Type   None

    S.M.A.R.T

        Status  Unknown

    Partition 0

        Partition ID    Disk #6, Partition #0

        Size    3.64 TB

r/techsupport • • 2h ago

Open | Malware Need help with blocking AD or AD related cookies in my network router

1 Upvotes

I need help with blocking Ads or anything Ad related in my wifi network. I deeply loathe Advertisement since it started plaguing the worldwide internet and I have no need or care for any and all types of advertising I really really just don't want to see it.

Please help me by providing a way to purge advertisements of all types and kinds of advertisements from entering my home network so I don't need to download ad blocker apps or ad blocker.


r/techsupport • • 2h ago

Open | Hardware RTX 5080 + 1440p 240Hz monitor randomly blacks out for a few seconds — today I got “No Signal” completely

1 Upvotes

I’ve had this PC for only about a month, and for the past few weeks I’ve noticed something weird with the display. Every now and then, especially when I open a new browser tab or click a link, my screen will go completely black for a few seconds and then come back.

Today was worse. I turned the PC on, the fans/RGB were running normally, but my monitor just said “No Signal.” I tried changing the monitor input and restarting, but it still wouldn’t display anything. I left it alone for around 10 hours, turned it back on later, and now it’s working normally again.

My setup:

  • Ryzen 7 9800X3D
  • RTX 5080
  • Acer Predator X27U W1
  • 1440p / 240 Hz OLED
  • HDMI connection

I’m mostly worried because this is a pretty new PC, and the short black screens were already happening before today’s no-signal issue.

Has anyone had something similar with an RTX 5080, high-refresh OLED monitor, HDMI/VRR/G-SYNC, or NVIDIA drivers? What would you test first?


r/techsupport • • 6h ago

Open | Hardware HP OmniBook Camera Randomly Blurry

2 Upvotes

Hello, I rarely come to reddit for help but it seems like everything these days has terrible customer support or makes me speak to a bot. Recently, like a couple days ago, my HP Omnibook X Flip laptop’s camera became blurry as if it was forever out of focus and I can’t seem to fix it. I tried obviously to clean the camera but it didn’t work. After trying to do some research I updated my laptop, updated bios, updated the camera drivers, and then uninstalled/reinstalled the camera drivers too. But after all of that the camera is still blurry. I don't know if it’s a physical issue with the camera since it looks fine from the outside but the camera is built into the screen with the privacy shutter so it’s not like I can really do anything. During my research I saw a couple people with similar issues and on all of their posts there was no proper solution or at least a confirmed one so I don’t know if it’s a bad batch of laptops but my camera has been working fine since I’ve gotten it (I’ve had it for a little over a year I think). I was also thinking of hard resetting my laptop but I have no clue if that would do anything.

Please if anyone can help me it would be appreciated because I really do not want to take this to a repair shop and spend too much money to get it fixed since I’m a college student and I need this computer basically everyday.


r/techsupport • • 7h ago

Open | Hardware Issues Restarting With XMP on

2 Upvotes

My issue is, when I restart my computer from either windows or linux, it hangs and the dram led turns on, on my motherboard. From this state I either have to hold the power button to get it to shut down, or sometimes I have to fully switch off the psu to get it to turn off before I boot it back up. If I just shut down the pc, it shuts down and will boot back up fine. This issue only occurs when using the restart function. The issue revolves itself when I turn off a-xmp in my bios. This issue started randomly a few months ago. My system is completely stable except for this. I'm on the latest bios version and have tried most of the common fixes (adjusting voltages, messing with the memory training settings, ect.), but the only thing I've tried that fixes the issue is turning off a-xmp.

Please help, I'm so tired of this. I don't want to turn off xmp because I have a non-x3d ryzen cpu, so it benefits considerably from the better speeds.

My build is:

CPU: Ryzen 7700x

Mobo: MSI pro X670-p wifi

Ram: 2x16gb corsair vengeance ddr5 rated for 5600MT/s in the xmp profile.

GPU: RX 7900XTX

Storage: mix of NVMEs and HDDs

Running with PBO curve optimizer at -30 and the ram brought up to 6400 MT/s at 1.35 volts (up from 1.25). Note, the issue still happens with both PBO off, and the ram running at the stock 5600 MT/s (tested for an extended period). The issue only stops when a-xmp is off in the BIOS and thus the ram runs at 4800 MT/s. Again, the system is completely stable with PBO on and the ram at 6400MT/s aside from the issue restarting.

Let me know if more info would be helpful.


r/techsupport • • 3h ago

Open | Windows i dont know how to fix wallpaper issue

1 Upvotes

out of NOWHERE my wallpaper will just vanish and make the background too black, ive tried many different photos and since i dont use icons at all since i like a clean background idk what to do ive tried the putting old at the end of image it used to be and idk anymore :(


r/techsupport • • 3h ago

Solved PC Died, Trying to Figure Out What I Need To Replace

1 Upvotes

hey yall

long story short, i was on my desktop and was browsing stuff when my screen went green. It was the first time this happened after i replaced my graphics card about a year ago, so i turned off the system. When i tried to reboot it, it wouldn't even turn on. I can't get a single light on or a fan to spin.

My question is, is there any way to assess if this is a power supply issue or a motherboard issue? i can replace one, but i dont have the funds for both

i dont think its a graphics card issue, as no power is getting sent to the pc. please help!

EDIT: I FIXED IT! thank you to those who took the time to respond!

solution: i discharged for longer than i had been, then i took an additional minute or so before trying to turn it on again. Learned a very valuable lesson, and I am never sticking my desktop straight into the wall ever again. Use surge protectors, kids.


r/techsupport • • 7h ago

Open | Audio PC won't read usb or audio jack headphones, but game controller and mouse work

2 Upvotes

I'm awful with computers so I really need some help with this. Basically, on my front panel I accidently disconnected my audio jack head phones, and when I plugged it back in it wasn't able to read it and no sound comes out. I tried different audio jack earbuds and usb earbuds but those didn't work. It's weird that this stopped working after it was unplugged since it was fine before.

No notification pops up about a device connecting when I plug it in. My game controller and mouse still work even after unplugging and plugging them back into the front panel. My speakers also work on the back panel. When I open my device manager it says my headphones are plugged in under sound, video and game controllers, but when I go to my sound settings or volume mixer I do not see it as an option. However, I do see that they are plugged in under blue tooth and other devices. Removing it as a Bluetooth device didn't work too. No clue what to do...


r/techsupport • • 3h ago

Open | Software Friend started having hard reboots and crashing/freezing in the last two days.

0 Upvotes

Hello,

My friend recently in the last two days has been experiencing crashing randomly in not only gaming, but general tasks on his computer. He does have automatic updates on for windows, however it looks like nothing has been actually updated besides a display driver on the second of October, which as of writing this post--hilariously enough--is the fourth of October which is exactly two days later. His specs are as follows:

RX 7900XTX
Ryzen 9 9800x3d
32gb DDR5 ram 6000mhz CL32 or CL30
1TB NVME (windows install)

Windows install: 25H2
AMD Driver Version: Adrenalin 26.8.1 (8/20)

Temperature on components are more than adequate.

We have noticed that when the computer freezes or turns black, the graphics card will be disabled in device manager.

AI pointed towards 25H2 and 26H2 causing driver timeouts involving a driver conflict which disables the GPU in device manager.

Any suggestions would be welcome.


r/techsupport • • 3h ago

Open | Software Stuck at logo

1 Upvotes

I have Lenovo IdeaPad, the problem i am facing is that laptop works fine but it got stuck at logo everytime i start it up and stay stucked unless i press any key, when i press any key it just start up normally.


r/techsupport • • 4h ago

Open | Software Can't get two RPG maker XP scripts to work well with each other.

0 Upvotes

I am trying to get h mode 7 to work with GTBS. I got the 3d to work outside of battle maps but when i start a battle map it closes game window without even an error message.