This comment is wild, a service worker who is paid to do their job is taking out their unhappiness on a customer and you're calling it a lack of empathy.
"taking out their unhappiness" ? she said nothing.
I think this is the crux of the discussion.
While I get where you're coming from, the problem is perspectives come into play. I don't think u/Ballwax is out of line in thinking that, and to some "saying nothing" is a way of venting frustration. There are expected ways to conduct yourself, and to some her literally saying nothing would be viewed poorly. Just like to others you could have a tone, or actually say something rude, and be fine.
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u/greg19735 10h ago
I thought you were gonna say "i wish i was more understanding and supportive because i know what she's going through".
Nope, just a complete lack of empathy.