r/Wellthatsucks • u/PetroleumPilferer • 12h ago
Uber Eats kept 160 dollars and I got nothing
Last Friday I placed a big Uber Eats order from a Japanese sushi and hibachi place. The total was $160.11. They accepted it while they were still open. Then nothing happened. Hours went by and no courier was ever assigned. I had a tip on it. It did not matter. Nobody took the order.
By 11:18 PM the restaurant was closed, so I canceled. There was no driver, nothing had been picked up, and the food was not coming. The place was shut. Workers were not going to stay open all night waiting on a courier who had never even been assigned. What was Uber’s plan, leave it sitting until morning and deliver it then? It was late and we had no way to cook, so I ordered from DoorDash instead.
After the fact, Uber told me I should not have canceled the order. How does that change anything? Canceling seemed like common sense at the time. The restaurant was closed and I had to order from somewhere else, so why wouldn’t my first instinct be to cancel? Sorry I didn’t read the Uber Eats bible and realize this relatively esoteric rule that you can’t cancel even if the order literally cannot be delivered.
I got nothing. Uber charged me the full $160.11 anyway. Support looked at it and said the charge is non-refundable. Final decision. I paid $160 for an order their own service could not deliver, canceled only after the restaurant had already closed, then paid DoorDash for the food we actually ate. That should not be on me.
I paid with a SoFi debit card, which is notoriously hard to dispute charges on. If Uber does not fix this I am still going to try, so I already know that route exists. I also plan to file a complaint with the BBB if this stays unresolved.