r/guns • u/SeparateFly • 11h ago

Federal agreed to take back defective 10mm ammo, then basically stopped responding

I bought three boxes of Federal Premium 10mm Solid Core. Most of the rounds have visible scratches or marks on the primers, and four of the rounds have much deeper gouges.

I contacted Federal directly and they agreed to have the ammunition returned for inspection. They scheduled UPS pickups at my house, but every time UPS showed up, the driver told me there was no shipping label attached to the pickup request, so they could not take the package.

Since then, Federal has basically stopped responding.

I have called them four separate times since last Wednesday. Every time I am told the issue will be forwarded to the product department and that someone will contact me. Nobody has called. Nobody has emailed. The pickup issue still has not been fixed.

At this point, I have three boxes of brand-new ammunition where most of the primers show some kind of scratching, four rounds have deep gouges, Federal already agreed to take the ammunition back, UPS has made multiple failed pickup attempts because of missing paperwork, and I have made four follow-up calls without getting any actual resolution.

I understand that mistakes happen, but repeatedly telling a customer that someone will follow up and then going silent is pretty disappointing, especially when this involves live ammunition that needs to be shipped correctly.

Has anyone else had this kind of experience with Federal's warranty or customer service? Is there a specific department or person I should be asking for?

8 Upvotes

85% Upvoted

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5

u/BlindMarksman1 10h ago

Keep trying,I have gotten a refund for defective ammo (much more than I paid). I also returned ammo that was defective and they gave me much more than I originally purchased (even let me pick what calibers I wanted)

2

u/SeparateFly 6h ago

Thank you! Will do

5

u/cruel_reinstatement 10h ago

man that's frustrating, especially when they already agreed to the return and just ghosted on the paperwork

the gouges on the primers would make me nervous too, not something you want to mess around with

might be worth trying to reach someone higher up on the chain, like a supervisor or the quality manager directly instead of the front line reps who just keep passing the buck

hope someone here has a contact for you because calling four times with zero follow-up is ridiculous

1

u/SeparateFly 6h ago

Thanks that is a great idea reaching for a higher up.