Here’s what looking for mental health support and alcohol abuse issues in Newfoundland looks like if you’re struggling with issues of self worth, grief and loss and are plagued with thoughts about giving up. (SI)
Call 988
Get disconnected
Call again
Get auto directed to 811
Share your private and personal trauma with an 811 intake person
Wait for a registered nurse to call you back.
Repeat personal situation and trauma experience again.
Get instructions to contact mental health crisis team, or go to Emergency at the Mental Health and Addictions hospital
Present at Mental Health and addictions hospital, and report the distress, and trauma to an intake person.
Wait.
Get escorted to the Psychiatric Assessment Unit which is in the Old Hospital, because there is no room for the psychiatric unit in the new mental health building. Security takes all belongings except phone.
Wait in an empty waiting room. Yes, completely empty.
Be seen by another intake person who asks the same questions asked by 811 intake, the 811 nurse, and the hospital ER intake.
Answer and wait.
Be seen by a triage nurse who asks the same questions, plus a few more.
Wait.
Eventually be placed in an interview room, where a student Doctor comes in and wants to ask all the questions again because that’s the process, and they need to ‘hear it from you’. I declined because each retelling to a new individual who passes me on to another, is a reinjury, and the student is there solely for themselves and their own experience, and not adding to not my care.
I explain this gently, and they are understanding about it and leaves.
Wait.
A general practice Family Doctor comes in, with the same student Doctor intern in tow, and wants to ask all the questions again with the student present so they can observe ‘how he works’.
Decline the student observation part, but answer the Doctors questions. He assures me they’ve all discussed my situation, and they are very sorry for what I am experiencing and they care very much about getting me to the supports I need.
Wait for him to go discuss it all again, with the people I’ve already talked to, and the psychiatrist.
Wait for psychiatrist. Now I’m crying with exhaustion from repeating my situation and trauma so many times. I’m also hungry because I’ve been there for hours with no food, although they said they could bring some crackers. There’s an orange in my bag but I can’t have it.
Psychiatrist comes in, but not the psychiatrist, he’s a student psychiatrist and he now asks the same questions again, explains brain functioning to me, and alcohol effects, and he also explains that the Mental Health and Addictions hospital is not for addictions, and he thinks ‘Addictions’ should be removed from the name and leaves to go discuss it with the psychiatrist.
He thinks it’s the government’s fault for misleading people to think they help with addictions there.
I wait, while also pondering this new information, that somehow mental health, and addictions are somehow separate in his mind, and that they have arbitrarily removed treatment for substance use from the equation, and appear to be using it as a means to justify refusing care and treatment.
Student psychiatrist comes back in, says he’s discussed it all with the psychiatrist. Reiterated that they don’t deal with addictions there. Offers admission to psychiatric unit, to wait for a stay in a short term bed. Claims new hospital is full, reiterates they don’t deal with addictions, and convinces me to leave the hospital to get better care elsewhere.
He gives me 3 pieces of paper with different phone numbers for other services, one of which he assures me has beds, and will see me immediately.
Start calling the number on one of the pieces of paper to get help. Get someone who asks the same questions that you’ve been asked by everyone else and tells you to call again on Monday to do an assessment with an intake person.
Security arrives to escort me out and is irritated I am on the phone but let’s me finish my call.
Security returns my belongings and Escorts me out through the old, dark dingy building, through to the new hospital, which is beautiful, but also very empty looking.
Go home alone. No follow up, no genuine care.
Continue to call the numbers given for help.
Do another assessment and get put on a wait list. Told to call back and check again.
Contact adult central intake who claims they have your file from the weekend admission and proceeds to ask you all the same questions again.
Disconnect from the call out of pure frustration after the nurse escalates you when you express frustration over how many times you’ve been asked the same questions and they already have the file.
Ask to be referred to grief and loss counselling and alcohol dependency because you’re exhausted answering the same questions over and over.
Nurse claims she has to keep asking questions to make sure you get directed to the right person, which I’ve been telling everyone I’ve talked too since the beginning. Grief and loss, complex trauma, and self medicating with alcohol because of feeling trapped in a loop.
Nurse continues to ask same questions.
The call ended because nurse keeps reading and asking the same questions, which got me so upset and escalating me at this point I feel I’m going to completely emotionally disregulate and say something crappy.
Maybe the problem isn’t that Newfoundland doesn’t have enough healthcare professionals, it’s that we’ve hired so many, that they’ve structured their jobs so they don’t have to care. When there is always another person or process to push you through, it’s dehumanizing, nobody is responsible, and it becomes simply too easy to not care.
Anyone have any similar experiences or have thoughts on the new mental health and addictions hospital not providing any help for someone who has experienced major trauma, grief and loss, and is managing an alcohol dependency that stemmed from self medicating due to lack of supports?
Feels very dishonest to me.