I'm trying to determine whether anyone else is experiencing an intermittent Eufy E220 (2K Indoor Cam) + Apple Home/HomeKit Secure Video recording problem.
I have 8 Eufy E220 cameras connected to Apple Home and using HomeKit Secure Video. I am not subscribed to Eufy's cloud recording service.
The cameras have been working normally, but periodically one camera will stop recording HomeKit Secure Video events even though the live video continues to work perfectly.
What makes this particularly strange is that the problem can move from camera to camera.
What happens
A typical failure looks like this:
- E220 is online.
- Live video in Apple Home works normally.
- Motion is still being detected.
- Apple Home may create a motion event and display a thumbnail.
- However, when I click the event, the recorded video will not play.
- The same unplayable event occurs on both my iPhone 16 Pro Max and MacBook Air M5, so it isn't just a problem with one Home app client.
- Eventually I discover that the camera has stopped creating usable HomeKit recordings.
- If I go into the Eufy Security app and restart that particular camera, HomeKit recording immediately starts working again.
Importantly, restarting the camera does not repair the old recordings. The old events remain as thumbnails that cannot be played. New motion events after the restart work normally.
Example
I recently had this happen with my Driveway 1 camera.
Before the restart:
Live video: working perfectly
HomeKit motion detection: working
HomeKit event thumbnails: appearing
Recorded video: would not play
I actually left the live stream running for approximately 5 minutes and then went back to the recorded events. The old events were still only thumbnails and still would not play.
I then restarted Driveway 1 through the Eufy app.
Immediately afterward, new motion events started recording and playing normally again.
The old broken events remained broken.
My HomeKit recording settings
I checked the camera's Recording Options and they are correctly configured:
When Home: Stream and Record
When Away: Stream and Record
Under More Options:
- Specific Motion is Detected
- People detected: ON
- Animals detected: ON
- Vehicles: OFF
- Packages: OFF
- Record Audio: ON
So I don't believe this is caused by an incorrect recording setting.
My Apple TV/Home Hub setup
This is where things get particularly interesting.
I have two Apple TVs that I've used as the primary Home Hub:
Apple TV A1842
Apple TV 4K, 1st generation, 2017
Apple TV A2169
Apple TV 4K, 2nd generation, 2021
Both are running the current tvOS available to me.
I have Automatic Selection turned OFF in Home → Home Settings → Home Hubs & Bridges, and I manually select which Apple TV is the preferred hub.
I've noticed what appears to be a pattern:
A1842: The camera recording problem seems to return relatively quickly.
A2169: The system also eventually develops the problem, but it appears to take longer.
When I switch the preferred Home Hub from one Apple TV to the other, the cameras generally work normally again for a period of time.
Eventually, however, one of the cameras will experience the same recording problem again.
It doesn't always happen to the same camera
This is another reason I'm having trouble determining the cause.
It's not consistently:
"Driveway 1 always fails."
Instead, it seems to be one random camera, and after that camera is restarted, everything works again.
Later, it may be a different E220.
I currently have 8 E220s, so I'm wondering whether there is something about the HomeKit Secure Video workload or Home Hub handling of multiple cameras.
Eufy firmware
I have checked the firmware on the E220s using:
Eufy Security → Camera → Settings → Check for Firmware Update
The cameras report that they are running the latest available firmware.
So far I have not found an outdated camera firmware version that explains the problem.
Network
The cameras are on my home Wi-Fi network. The network itself is very stable, and the cameras continue to provide live video when this happens.
That is another reason I'm not convinced this is simply a Wi-Fi outage.
If the camera had actually lost its network connection, I wouldn't expect the live stream to continue working normally.
My current theory
I'm wondering if this is a HomeKit Secure Video/Home Hub session problem, rather than a problem with the camera's basic connectivity.
Something seems to happen where:
E220 → HomeKit live video = OK
but:
E220 → HomeKit Secure Video recording = no longer functioning correctly
Restarting the E220 appears to re-establish whatever HomeKit connection is necessary for recording.
I'm also wondering whether the older A1842 Apple TV is less capable of handling eight HomeKit Secure Video cameras, because the problem seems to occur sooner when it is the preferred hub.
The A2169 appears to last longer before a camera stops recording, but it eventually happens there too.
My next step
Apple's expected/new 2026 Apple TV is something I'm considering because it would give me a much newer Home Hub.
I'm not assuming that it will fix this. I'm trying to determine whether anyone else has seen this behavior before spending money on new hardware.
Has anyone else seen this?
Specifically, I'm interested in reports involving:
- Eufy E220 / 2K IndoorCam
- HomeKit Secure Video
- Live video continues working
- Recording stops
- Motion thumbnails may still appear
- Clicking the thumbnail produces no playable video
- Restarting the Eufy camera restores new recordings
- Different cameras may fail at different times
- Multiple E220 cameras on the same HomeKit installation
- Apple TV being used as the Home Hub
If you have experienced this, I'd particularly like to know:
- How many HomeKit Secure Video cameras you have.
- Which Home Hub/Apple TV model is normally active.
- Whether switching Home Hubs changes the behavior.
- Whether restarting the affected Eufy camera restores recording.
- Whether live video continues working when recording fails.
- Whether the old thumbnails remain unplayable after restarting the camera.
- Whether you have experienced this with Eufy E220 specifically.
- What version of tvOS and Eufy firmware you're running.
I'm trying to determine whether this is an Eufy E220/HomeKit issue, a Home Hub issue, or some combination of the two.